Office Administrative Assistant Practice Exam 2025 - Free Office Administration Practice Questions and Study Guide

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Which skill is essential for effective communication in an office?

Active listening

Active listening is an essential skill for effective communication in an office because it involves fully engaging with and understanding what others are saying. This skill goes beyond just hearing the words; it requires attentiveness, empathy, and a response that shows acknowledgment of the speaker's message. In an office environment, effective communication fosters collaboration, minimizes misunderstandings, and promotes a positive workplace atmosphere. By practicing active listening, an administrative assistant can build better relationships with colleagues, address concerns more thoughtfully, and facilitate smoother communication among team members. This skill is foundational in ensuring that information is accurately exchanged and that all voices are heard, which is crucial for maintaining an effective and harmonious working environment.

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